SHIPPING & RETURNS

SHIPPING POLICY

PLEASE NOTE, DUE TO COVID 19, ALL ORDERS WILL BE TEMPORARILY DELAYED BEYOND OUR STANDARD PROCESSING/SHIPPING TIME.

Orders are processed and delivered on Monday through Friday (excluding national holidays). If shipping to the billing address, orders are processed within 1-3 business days after the order is placed on the website. For the best chance of same day processing (NOT GUARANTEED), an order must be placed prior to 12PM EST. Any order placed after 12PM EST will be processed on the next business day. This means that any order placed after 12pm on a Friday, will be processed the following Monday. We are not held accountable for any delays that may occur. Orders with different billing and shipping may take longer in order to follow our verification process. We reserve the right to cancel any order.

SHIPPING + HANDLING 

 

PLEASE NOTE, DUE TO COVID 19, ALL ORDERS WILL BE TEMPORARILY DELAYED BEYOND OUR STANDARD PROCESSING/SHIPPING TIME.

 

Alchemy Brand, Dillion INC. online purchases are shipped via UPS from our warehouse located in California. Unfortunately, we cannot ship to PO, APO, or FPO boxes. Alchemy Brand, Dillion INC. is not responsible for any lost, stolen, or damaged shipments. Should the buyer encounter an issue with receiving a package, the buyer assumes all responsibilities of claims made with the shipping carrier. 

 

We offer 3 shipping methods:

  • Ground (delivered 1-5 business days after shipment)

  • Two Day (delivered 2 business days after shipment)

  • Overnight (delivered next business day after shipment)

 

Please review our “Processing” section above to determine the best shipping method. The time that the order is placed will contribute the delivery time. For example, an overnight shipping order placed on a Friday before 12pm EST would not be delivered until the following Monday. An overnight shipping order placed after 12PM EST on a Friday would not be processed until the following Monday, for delivery on Tuesday. If you have any questions, please contact us at customersupport@alchemy1965.com

 

INTERNATIONAL SHIPMENTS 

 

In order to ship our product internationally, Alchemy Brand, Dillion INC. has partnered with a third party shipper, International Checkout. Any order containing international information must be processed by International Checkout. If shipping in the US with an international credit card, the order must be processed through the International Checkout portal. Our general checkout, does not have the ability to process international credit cards. To use their services, add desired items to cart and select the button that says “International Checkout” at checkout. For any questions regarding international shipping please support@internationalcheckout.com.

 

INTERNATIONAL SHIPPING TRANSIT TIMES:

 

INTERNATIONAL CHECKOUT will get your items to your doorstep as quickly as possible.

STANDARD SHIPPING arrives to your address in approximately 8-20 business days.

PRIORITY SHIPPING arrives to your address in approximately 4-10 business days.

TRANSIT TIMES are estimated and are not guaranteed. We are not responsible for delays by customs or by the store. You can also view all Terms and Conditions at http://internationalcheckout.com/customer-care.php

​​RETURN & EXCHANGE POLICY​

RETURN POLICY

  • Items must be returned within 14 days from the day you receive your order.

  • Merchandise must be unworn, tags attached, and free of ANY defects.

  • If the above requirements are met, a refund will be granted for the original amount paid for the merchandise. Shipping costs are not refunded.

  • Please  contact us to request a return label. Fill out the return form and pack your item(s). Affix the label to the outside of the box. Drop off at a UPS location. Take note of the tracking number on the label and keep this for your records. Items purchased after 14 days cannot be returned for any reason. Final sale products are not accepted.

  • Once your return is received, please allow up to 7 business days for the return to be processed and the refund to apply to your credit card. You will not be refunded for the shipping cost at the initial part of purchase.

 

EXCHANGES

 

If you would like to exchange your item(s) for a different size or color, please return the purchased item for a refund and place a new order for the desired item.

 

STEPS FOR MAKING A RETURN

  1. To request a return label, please customersupport@alchemy1965.com

  2. Place the prepaid return label issued to you on the outside of your package.

  3. Drop off at any UPS store location.

  4. Keep tracking information for your records. The tracking information is located on the label.

  5. Please allow 3-5 business days from the time we receive the return for a credit to be issued.

  6. Items that are marked FINAL SALE will NOT be accepted.

 

REFUSED PACKAGES

 

Any order that is not able to be delivered by UPS will be returned to our warehouse and treated as a return. The customer will be given a full credit for the item(s) purchased. Shipping costs are NOT refunded.

 

If you have further questions, please contact customersupport@alchemy1965.com